Spa guide

These rules have been designed to guarantee comfort and privacy, assuring your experience in our Spa is a relaxing one.

General rules

Enjoy the Village Spa’s services and facilities daily from 8:00 a.m. to 8:00 p.m.

Our hotel and spa concierges are at your service to make your requested reservations, just dial extension 511. We request that reservations are made with at least 24-hour advance notice in order to ensure greater availability of preferred appointment times.

If you decide to schedule a last-minute service, it would be our pleasure to accommodate you if space is available. Please don’t hesitate to ask for additional information or let us know about any special requests or services you might need.

At the time of making a reservation, we kindly request that you let us know if you have any health condition(s), allergies, or recent injuries so that we can make any needed adjustments to your services.

In order to provide the best services, we ask that you complete a questionnaire before your treatment so that we may ensure your comfort, safety and provide proper service according to your needs. The spa is not liable for any personal incidents related to health.

We request the courtesy of six hours notice in the event you need to reschedule or cancel your appointment.

In case of no show or short notice cancellation, the spa will charge your room or credit card in full amount.

Gift certificates are available directly at the Spa. Please contact our staff to assist you. All services are redeemable as gift certificates.

When arriving late the service time will be reduced. As a courtesy to the following guest, the services will finish at the expected time.

For your convenience, the payment can be made before your service so that you will not have to wait in line to pay once you are ready to leave the facility. You may charge the service to your room or pay with any major credit card.

Our Spa is a place of complete relaxation; we ask that you please help us maintain this ambiance by speaking in a low voice level and enjoying the areas in tranquility. We also ask that you respect other guests’ privacy by refraining from the use of cell phone and cameras during your visit. Our spa is a non-smoking facility.

In order to maximize your experience, we request that you arrive 60 minutes before your treatment to allow ample time for registration and use of the hydrotherapy circuit (steam, shower and Jacuzzi). This ritual is the ideal setting to relax and warm up the muscles, which will allow you to reap the full therapeutic benefits of all our services and treatments. Use of a swim suit in the wet areas is required as they are for both men and women alike. If you do not wish to enjoy the Spa’s hydrotherapy circuit, we suggest you arrive 20 minutes before your treatment to allow time to answer the Health Questionnaire, which is required prior to all treatments.

During you stay at the Spa you will be provided with a locker, bath robe, sandals and towels. For your comfort, we suggest you avoid the use of any object that may interfere with your Spa service, such as rubber bands, pins, rings, necklaces, etc. We strongly recommend that you do not bring any valuables with you to the facility. The Spa is NOT responsible for any loss or damage of this kind.

Under-age policy

Prior to receiving any service, parents must sign a consent form and inform us of any special medical conditions such as hypertension, allergies or prescribed medicine the child is taking which can be counter-productive in certain services.

Fun and safety go together. That is why we ask that you:

Please refrain from running or jumping in the Spa and cabin area.
Follow the therapist’s instructions at all times.
Spa equipment is always sanitized but disposables are available.

The use of wet areas is exclusively for people over 18 years old.

Terms and conditions

Please read and consider the terms and conditions of the spa:

Please do not drink alcohol before taking any service at the spa.
All prices are in USD, taxes already included. A counter will be increased by a 15% service charge to be divided among its service providers.
Additional gratuities are appreciated, but not expected.
All prices are subject to change without notice.
To receive treatments, guests must be over 16 years old. Spa can accept under 16 years old, but only if an adult accompanies the minor in the cabin during the treatment session.

Spa guide

General rules

Hours of operation

Reservations

Health Conditions

Cancellation policy

Gift certificates

Delays

Method of payment

During your visit

Under-age policy

Terms and conditions